Internal System users are employees of the business for which most information system are built. Internal users make up the largest percentage of information system users in most business. Example include:
Clerical and service workers: Perform most of the day-to-day transaction processing in the average business. They process eiders, invoices, payments, and the like. The type and file correspondence. The fill the orders in the warehouse. And they manufacture good on the shop floor. Most of the fundamental data in any business is captured of created by these workers, many of whom perform manual labor in addition to processing data. Information system that target these workers tend to focus on transaction processing speed and accuracy.
Technical and Professional staff: Consist largely of business and industrial specialists who perform highly skilled and specialized work. Example include lawyers, and statisticians. Because their work is based on well-defined bodies of knowledge, they are sometime called knowledge workers. Information system that target technical and professional staff focus on data analysis as well as generating timely information for problem solving.
Supervisors, Middle Managers, and Executive Managers: are the decision makers. Supervisors tend to focus on day to day problem solving and decision-making. Middle manager are more concerned with tactical (short-term) operations problems and decision-making. Executive managers are concerned with strategic (long-term) planning and decision-making. Information systems for managers tend to focus entirely on information access. Managers need the right information at the right time to identify and solve problems and make good decisions.
Clerical and service workers: Perform most of the day-to-day transaction processing in the average business. They process eiders, invoices, payments, and the like. The type and file correspondence. The fill the orders in the warehouse. And they manufacture good on the shop floor. Most of the fundamental data in any business is captured of created by these workers, many of whom perform manual labor in addition to processing data. Information system that target these workers tend to focus on transaction processing speed and accuracy.
Technical and Professional staff: Consist largely of business and industrial specialists who perform highly skilled and specialized work. Example include lawyers, and statisticians. Because their work is based on well-defined bodies of knowledge, they are sometime called knowledge workers. Information system that target technical and professional staff focus on data analysis as well as generating timely information for problem solving.
Supervisors, Middle Managers, and Executive Managers: are the decision makers. Supervisors tend to focus on day to day problem solving and decision-making. Middle manager are more concerned with tactical (short-term) operations problems and decision-making. Executive managers are concerned with strategic (long-term) planning and decision-making. Information systems for managers tend to focus entirely on information access. Managers need the right information at the right time to identify and solve problems and make good decisions.
- Information Systems (IS) - SYSTEM ANALYSIS AND DESIGN WITH UML
- System Stakeholders - SYSTEM ANALYSIS AND DESIGN WITH UML
- Internal System Users
- External System USers